Towards post-industrial IT
Posted by Yannick Martel on October 20, 2009
After reading Tools for Conviviality from Ivan Illich, it seems to me that the large IT organizations I know are some of the best examples of industrialization gone wild.
Ivan Illitch introduces a maturity model for the industrialization of a product or process. Before the first threshold, the costs of industrializing exceeds the benefits. It is like transportation with the very first steam machines: noisy, filthy, not much good for anything. Then maturity arrived, and usefulness exceeded the costs – when steam power was mature enough to be applicable to helping in the real life. In this way, many products and services were industrialized successfully and transformed the world: medecine, transportation, education, food…
But then the cost of industrialization in terms of energy, human life, environment, excessive complexity, indirect costs can become too high and exceed the benefits, at least considering the overall society – some people or groups can still benefit by concentrating wealth and power. Ivan Illitch defends the case that many services in in developed countries have exceeded this second threshold, the threshold of decreasing marginal usefullness.
In large IT organizations, industrialization has been used as a set of methods for tackling complexity and volume. Up to a certain point, we have seen some success. New, more complex, more ambitious software applications are being developed, improved, and are to a certain extent serving the business. But as a method for improving the efficiency of the business, the industrialization of large IT systems seems to me to have exceeded the second threshold. Every new aspect which is submitted to industrialization and centralization, turned over to experts, adds a cost which is out of proportion with the benefits the company gets from the move. This added cost takes many forms: human life essence, efficiency, resources, indirect cost on users or customers…
What should we do? Turn to industrialization with the same tool which has helped in the beginning: rationality. We have used rationality to industrialize, but are not applying rationality anymore if we consider the tools of industrialization as mandatory, as an ends in themselves. We should realize that it is not rational anymore to go on applying these tools without any discrimination, that we should better add some new tools, the tools of conviviality to be able to develop a post-industrial IT.